5 must have e-commerce features

24

JUNE, 2013

Website
e-Commerce
e-business
Essentials

If you own an online shop, then you want to make sure that your website has the following essentials.

E-Commerce is gaining popularity, and with the right approach, you could be attracting more customers. Let us get started.

1. Is your website trustworthy?

People will want to know everything before they decide to make a purchase. The kind of questions that they might ask will be along the lines of “is it safe to use my credit card”, “what is the payment process”, “what happens if the product is damaged / refund policy,” and so on. Make sure all these questions are readily answered on your website. You need to reassure them that your website is safe to use.

Visitors also have to know that your page is secure. Trustmark’s are a great way to demonstrate security. Trustmark’s are basically small icons that appear at the bottom of a website, (usually). You have probably seen some of them already:

The fact that a third party guarantees security on your website means that customers now feel safer. This gives them more confidence, and they are more likely to make a purchase. So make sure you spend some time making your E-commerce page more secure and trustworthy.

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2. Make sure there are many ways to pay

Remember that with the Internet, you are reaching to customers worldwide. Therefore, it is reasonable to assume that each individual has his or her own preferred way to make a payment. Try and include as many ways of making a payment as possible. Lots of people use and trust PayPal, so make sure that this is definitely there. Include direct bank transfer when possible. Similar to Trustmark’s are the payment icons. These are small images that show the user all the ways of making a payment. Make sure you include one of these on your site.

webtec e-commerce canberra payicons

 

3. Who does not love a bargain?

With millions of websites to choose from, consumers usually only spend a few seconds to decide whether or not they like a particular site. Therefore, promotions, offers, deals and sales are a great way to spark attention in customers. Free shipping attracts many people. Other’s love promotions, massive discounts, deals and sales.  Make sure these are clearly visible on your homepage, and that your homepage is attractive.

“Using a free web analytics tool such as Google analytics can help you improve sales”

4. Can anyone use your website?

Anyone should be able to use your website. Spend some time making your page user-friendly. Simplicity is always the best approach. Apple’s success is primarily due to the fact that their products are very intuitive and easy to use. Take the same approach with your online shop. Ensure navigation is smooth and intuitive, be sure to include a search bar, and do not use hard to read colours. Remember simple hits hard.

5. Learn from numbers

Using a free web analytics tool such as Google analytics can help you improve sales. Google analytics is free and easy to use. It provides insights on things such as which page your customers are visiting, how much time they are spending on each page, conversion rates, where are your customers coming from and much more. These numbers can help you make a better and informed decision regarding your website’s performance. Questions such as, “when is it a good time to release a new product”, can be better answered using web analytics.  Remember, numbers never lie.

So that is it guys, hope you have found this article useful! If you have any questions or comments feel free to post them below. If you have any suggestions on what tips to include, please don’t hesitate to let us know. If you like this article, then don’t forget to share it with your friends. For weekly tips and tricks don’t forget to like our Facebook page.